FAQ
Frequently Asked Questions
Questions before committing? Sensible. Here’s the useful stuff: shipping, sizing, returns, orders, and what to do if something goes sideways.
Shipping
How long does shipping take?
Most orders include two stages:
- Production: usually 2–5 business days
- Shipping: begins after production is complete
Estimated delivery times include production plus shipping:
- North America: usually 5–12 business days
- UK & Europe: usually 7–15 business days
- Rest of World: usually 10–20 business days
These are estimates, not guarantees. Delivery may take longer during busy periods, public holidays, customs processing, carrier delays, or events outside our control.
Where do orders ship from?
Sips Cuppa Tea is an online store, and our products are printed to order through trusted print and fulfilment partners in multiple regions.
Where available, orders are produced closer to the delivery address. US orders are typically fulfilled in the US, and UK orders are typically fulfilled in the UK where available.
This helps keep delivery more practical and avoids unnecessary cross-border shipping where possible.
Will I receive tracking?
Most orders include tracking.
Once your order ships, you’ll receive a shipping confirmation email with tracking details where available. Tracking may take a short time to update after the carrier receives the package.
My order has not arrived. What should I do?
First, check your tracking link.
If the tracking has not updated for an unusual amount of time, or your package appears lost, contact us at support@sipscuppatea.com with your order number and we’ll help review it.
Sizing
How do I choose the right size?
Please check the size guide before ordering.
Our tees are unisex, but they do not all fit exactly the same. Fit can vary depending on the tee style, so the size guide is the best place to check measurements before you buy.
You can view the tee size guide here:
https://sipscuppatea.com/pages/tee-size-guide
What if I’m between sizes?
If you’re between sizes, we generally recommend sizing up for a more relaxed fit.
For the most accurate fit, lay your favourite tee flat and compare its chest and length measurements against the size guide.
Can I exchange a tee if I choose the wrong size?
Because each item is made to order, we cannot usually offer returns or exchanges for wrong size selection.
That is why we strongly recommend checking the size guide before ordering.
If the item sent to you is incorrect, defective, damaged, misprinted, or materially different from the listing, contact us and we’ll help review it.
Returns and Refunds
Can I return or exchange my order?
Because our products are printed to order, we do not accept returns, refunds, or exchanges for change of mind, wrong size selection, wrong colour selection, or personal preference, unless required by applicable law.
That said, if something arrives damaged, defective, misprinted, materially different from the listing, or you receive the wrong item, we’ll help make it right.
What if my item arrives damaged, defective, misprinted, or incorrect?
Contact us within 21 days of delivery at support@sipscuppatea.com.
Please include:
- your order number
- a short description of the issue
- clear photos of the product
- photos of the packaging, where relevant
Once reviewed, we’ll offer an appropriate remedy, such as a replacement or refund.
Do I need to return the item?
Not always.
In many cases, we can review the issue using photos. If a return is needed, we’ll provide the correct return instructions.
Orders
Can I cancel or change my order?
Contact us as soon as possible at support@sipscuppatea.com.
We’ll do our best to help, but cancellations or changes are not guaranteed once an order has been submitted, accepted, or sent into production.
I entered the wrong shipping address. What should I do?
Contact us immediately at support@sipscuppatea.com.
We’ll do our best to update the address before production or dispatch, but we cannot guarantee changes once the order has been submitted.
We are not responsible for delays, failed delivery, returned packages, or lost orders caused by incorrect or incomplete shipping information provided at checkout.
Products
Do you sell tea?
No.
Despite the name, Sips Cuppa Tea does not sell tea, coffee, hot drinks, beverages, food, or consumable products.
The tea is emotional. The products are physical.
What do you sell?
We sell physical products featuring dry, sarcastic, and quietly judgmental designs.
This includes apparel, mugs, tumblers, phone cases, and related merchandise.
Are your products made to order?
Yes.
Each item is printed to order after checkout. This helps avoid unnecessary waste and allows us to offer a wider range of designs.
Print Quality and Care
Will the design fade or crack?
Our products are printed using quality print methods designed for regular use.
To help your item last longer, follow the care instructions shown on the product page or included with the item.
For apparel, we generally recommend washing inside out with similar colours and avoiding harsh heat when drying or ironing.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout.
These may include major cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other supported payment options depending on your location and device.
What currency will I be charged in?
Currency may depend on your selected country or region.
You’ll see the final price, currency, and available payment options before confirming your order.
Contact
How can I contact you?
For order questions, shipping issues, returns, refunds, product questions, or general support, email us at:
Please include your order number if your message relates to an order.
How quickly do you reply?
We aim to reply within 24–48 hours, Monday to Friday.
Messages sent over weekends or public holidays will usually be picked up on the next business day.