Shipping policy
Last updated: 16 June 2026
At Sips Cuppa Tea, every item is printed to order. This means your product is made specifically for your order before it ships.
We work with trusted print and fulfilment partners in multiple regions, so your order may be produced and shipped from a location closer to your delivery address where available.
Most orders include two stages:
- Production: usually 2–5 business days
- Shipping: starts after production is complete
We know customers want clear timelines, not guesswork. So here’s the practical version.
Estimated Delivery Times
Estimated delivery times include production plus shipping.
- North America: usually 5–12 business days
- UK & Europe: usually 7–15 business days
- Rest of World: usually 10–20 business days
Orders may occasionally arrive earlier than the estimated delivery window. Please use your tracking information to monitor delivery progress, especially if you will be away from your delivery address.
These are estimates, not guarantees. Delivery may take longer during busy periods, public holidays, customs processing, carrier delays, or events outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, product type, and order details.
You’ll see the final shipping cost before you confirm your order.
Tracking
Most orders include tracking.
Once your order ships, you’ll receive a shipping confirmation email with tracking details where available.
Tracking may take a short time to update after the carrier receives the package.
Multiple Items and Split Shipments
If you order more than one item, your products may arrive separately.
This can happen when items are produced by different fulfilment partners, shipped from different locations, or completed at different times.
If your items arrive separately, this does not necessarily mean anything is missing. It may simply mean the rest of the order is still on the way.
Delays
We do our best to provide realistic delivery estimates, but delays can happen.
Shipping delays may be caused by:
- carrier backlogs
- customs processing
- incorrect or incomplete address details
- public holidays
- weather disruptions
- high-volume sales periods
- events outside our control
If your order appears delayed, check your tracking first. If the tracking has not updated for an unusual amount of time, contact us at support@sipscuppatea.com and we’ll help review it.
Incorrect Shipping Address
Please check your shipping address carefully before placing your order.
If you notice an error, contact us immediately at support@sipscuppatea.com.
We’ll do our best to update the address before production or dispatch, but we cannot guarantee changes once the order has been submitted.
We are not responsible for delays, failed delivery, returned packages, or lost orders caused by incorrect or incomplete shipping information provided by the customer.
Returned-to-Sender Packages
If an order is returned to sender because of an incorrect address, failed delivery attempt, refusal, or non-collection, additional shipping charges may apply to resend the order.
If the return was caused by a fulfilment or shipping error outside your control, we’ll review the issue and help resolve it fairly.
Lost Packages
If your order appears to be lost in transit, contact us at support@sipscuppatea.com.
We’ll review the tracking information with our fulfilment partner or shipping carrier where possible.
If the package is confirmed lost or cannot reasonably be located, we’ll offer an appropriate remedy.
If a package is marked as delivered by the carrier, we may not be able to offer a refund or replacement. However, we’ll still help you investigate where possible.
Customs, Duties and Import Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country or region.
These charges are not included in our product or shipping prices unless clearly stated at checkout.
Customers are responsible for any customs, import, or local delivery charges that may apply.
We are not responsible for delays caused by customs processing.
Order Updates
You’ll receive an order confirmation email after checkout and a shipping confirmation email once your order is on the way.
For shipping questions, contact us at:
Please include your order number so we can help faster.