Refund policy
Last updated: 16 June 2026
At Sips Cuppa Tea, every product is made to order. That means your item is produced specifically for your order after checkout.
Because of this, we do not accept returns, refunds, or exchanges for change of mind, wrong size selection, wrong colour selection, or personal preference, unless required by applicable law.
That said, if something arrives damaged, defective, misprinted, materially different from the listing, or you receive the wrong item, we’ll help make it right.
1. Damaged, Defective, Misprinted or Incorrect Items
Please contact us within 21 days of delivery if your item arrives:
- damaged
- defective
- misprinted
- materially different from the product listing
- in the wrong size, colour, or style due to a fulfilment error
- as the wrong item entirely
To help us review the issue quickly, email us at support@sipscuppatea.com with:
- your order number
- a short description of the issue
- clear photos of the product
- clear photos of the packaging, where relevant
Once reviewed, we’ll offer an appropriate remedy, such as a replacement or refund.
In many cases, we may not require the item to be returned and may rely on photos instead. If a return is required, we’ll provide the correct return instructions.
2. Made-to-Order Products
Our products are print-on-demand items. This means they are produced individually after an order is placed.
For this reason, we cannot accept returns or exchanges for:
- change of mind
- buyer’s remorse
- ordering the wrong size
- ordering the wrong colour
- personal preference
- deciding the item is no longer wanted
- delays caused by an incorrect shipping address provided by the customer
Please check the product details, size guide, colour selection, and shipping information carefully before placing your order.
3. Size Selection
Please review the size guide before ordering.
Because each item is made to order, we cannot offer returns or exchanges if the size ordered does not fit as expected, unless the item sent to you is incorrect, defective, or materially different from the listing.
If you are between sizes, we recommend checking the measurements carefully before placing your order.
4. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@sipscuppatea.com.
We’ll do our best to help, but cancellations are not guaranteed once an order has been submitted, accepted, or sent into production.
Once production has started, we may be unable to cancel or change the order.
5. Wrong Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us immediately. We’ll do our best to update it before production or dispatch, but we cannot guarantee changes once the order has been submitted.
We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
6. Lost Packages
If your order appears to be lost in transit, contact us at support@sipscuppatea.com and we’ll review the tracking information with our fulfilment partner or shipping carrier where possible.
If the package is confirmed lost or cannot reasonably be located, we’ll offer an appropriate remedy.
If a package is marked as delivered by the carrier, we may not be able to offer a refund or replacement. However, we’ll still help you investigate where possible.
7. Returned-to-Sender Packages
If an order is returned to sender because of an incorrect address, failed delivery attempt, refusal, or non-collection, additional shipping charges may apply to resend the order.
If the return was caused by a fulfilment or shipping error outside your control, we’ll review the issue and help resolve it fairly.
8. Return Shipping Costs
If the issue was caused by a production, fulfilment, or shipping error, you will not be expected to cover return shipping costs unless we confirm otherwise in writing.
If a return is approved for any other reason, return shipping costs may be the customer’s responsibility.
Items sent back to us without first contacting us and receiving return instructions may not be accepted.
9. Refunds
If a refund is approved, it will be processed to your original payment method.
Please allow time for your bank, card provider, or payment provider to process and post the refund. Processing times may vary depending on the provider.
10. Sale Items and Discounted Products
Sale items and discounted products are covered for damage, defects, misprints, incorrect items, or fulfilment errors in the same way as full-price items.
However, sale items and discounted products are still not eligible for returns, refunds, or exchanges for change of mind, wrong size selection, wrong colour selection, or personal preference, unless required by applicable law.
11. How to Contact Us
To start a return or refund request, contact us at:
Please include your order number, a short description of the issue, and clear photos where relevant.
We aim to review requests and respond with next steps within 2–3 business days.
12. Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Where required by law, we will provide an appropriate remedy for faulty, damaged, incorrectly supplied, or materially misdescribed products.